Shipping Policy

Last Updated: October 27, 2023

Thank you for shopping at Zendrix.top, owned and operated by Virginia Cova. We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping. Please read our shipping policy carefully.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons or promotional periods.

2. Shipping Methods & Estimated Delivery Times

We partner with various carriers to provide you with the best shipping options. Available shipping methods and estimated delivery times will be displayed at checkout.

  • Standard Shipping: Estimated delivery within 5-10 business days after processing.
  • Expedited Shipping: Estimated delivery within 2-4 business days after processing (may not be available for all locations or products).

Please be aware that delivery times are estimates and may vary due to external factors beyond our control, such as carrier delays, weather conditions, or customs processing.

3. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic Shipping (US): We offer free standard shipping on all orders over $50.00 USD. For orders under $50.00, a flat rate shipping fee will apply, which will be shown at checkout.
  • International Shipping (EU): Shipping costs for international orders will be calculated based on the weight of your order and the destination country. These costs will be displayed at checkout before you finalize your purchase.

Any customs duties, taxes, or import fees levied by the destination country are the responsibility of the customer. We are not responsible for these charges.

4. International Shipping

We are proud to offer international shipping to the United States (US) and European Union (EU) countries. Please note the following for international orders:

  • Delivery times for international orders can vary significantly depending on the destination and customs processing.
  • Customers are responsible for any customs duties, taxes, and brokerage fees that may be incurred upon delivery. These charges are not included in the item price or shipping cost.
  • We recommend checking with your local customs office for potential charges before placing your order.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the progress of your delivery.

6. Lost or Damaged Packages

If your order arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged item(s) and packaging. We will work with you to resolve the issue as quickly as possible.

If your package is lost in transit, please contact us. We will investigate with the shipping carrier and work towards a resolution.

7. Incorrect Shipping Information

Please ensure that all shipping information is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us: